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FAQ + Answers

Product

How can I find out more information about a product?

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing info@erosessentials.com.

What skin types are Eros Essentials products suitable for?

Our products are suitable for all skin types: they’re hypoallergenic, non-irritating, sulfate-free and paraben free.

Will my product melt/dry/freeze/expire/etc.?

If the product is subjected to excessive heat or cold for short periods of time, it will not impact the product’s efficacy, though it may result in a thicker or thinner texture.

While the products don’t have a formal expiration date, it is generally recommended that they be used within 1 year of manufacture or 6 months after opening for best product quality...but we think you’ll love them so much that this won’t even be an issue.

Are you cruelty free?

We’re committed to being cruelty free: this means we do not test on animals at any stage of product development, and we will only work with vendors who uphold the same standards. 

Can I sell the products on my own site?

Our products are not for resale. When you purchase our products, you agree to not resell or distribute.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at info@erosessentials.com and we’ll be sure to get you the products you ordered.

Order Questions

How can I update my order?

Please email us at info@erosessentials.com as soon as possible if you would like to cancel or change your order. 

Can I use multiple promo codes at checkout?

You can use one promo code per order. If you’ve encountered two valid Eros Essentials promo codes during your travels through the Internet, please choose the one you want to use more.

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